Alinksy's Computer

  • About
  • The Good Campaigning Guide
  • Archive
  • RSS

What ‘The Political Brain’ can teach us about running campaigns

haneefkhan:

Not long ago people assumed that society voted rationally.

The electorate, apparently, would evaluate their options, carefully balancing out the issues (where each candidate stood on immigration, education or the environment) before making a definitive and reasoned conclusion on who to vote for.

Thomas Porostocky's illustration of a ballot box.

How hopeful we were. 

Much of that changed when The Political Brain was published. When Drew Westen released his groundbreaking research in 2007, exploring what motivates voters to make specific electoral decisions, the political community experienced a rare moment of clarity.

Using handpicked examples from fifty years of American electoral history, Westen demonstrates that people are less motivated by reason, facts and evidence than by powerful emotional constitutions, poetry, values and grand narratives.

The book was a true game changer. As Westen makes a moving tribute to the leaders of the left, he also shines a light on the grossly ineffective practices of Democratic political campaign strategists. The book is a call to the arms for the left with innumerable lessons worth learning. Here are just a few of the key highlights.

If the left want to succeed, they’ll need a master narrative

“Success [in politics] has less to do with brains than guts… Democrats have failed at the basics: defining their message, attacking their opponents, defending their leaders, inspiring their voters…

Americans don’t like what Republicans stand for, but the don’t know what Democrats stand for.”

James Carville and Paul Begala

For too long the left have lacked a concrete narrative; an easily expressible reason to exist. Prior to Barack Obama’s election, nobody knew what Democrats stood for. There was a loose association of disparate causes that one might define as ‘liberal’, but there was no core story or emotional constitution.

The Republicans on the other hand have spent years fine tuning their party brand, composed of what defines them and what they stand wholeheartedly against. Anyone could tell you that the GOP are a party of faith, small government, personal freedoms and individual rights. To their dying days they’ll fight tooth and nail against tax and spend, abortion-loving, tree-hugging, soft on crime, weak on defence liberals and their socialist agendas. 

In his book, Westen makes a point of noting how easy it is to write the Republican party’s story, and how hard it is to write the Democrats’. If any party on the left want to succeed, they’ll need to embed a powerful and compelling narrative into the collective conscience of their nation. This need not be written from scratch. 

Appeal to emotions, not rationality

Winning the hearts and minds of your audience is, according to Westen, about appealing to the values that unite us with poetry and purpose, not statistics and evidence.

That means that when you’re running for public office you should do so on values and principles, not issues. For example, we on the left don’t stand against the death penalty because it’s been proven as ineffective as a deterrent to crime. We’re against it because when an individual commits a wrongful act, society must act responsibility and justly. Society needs to be better than the individual. 

One of the greatest political ads of all time is Reagan’s ‘Morning Again’, a minute-long homage to the American Dream. As you watch it, make note of the subtle biases throughout, and the way the director endeavours to appeal to you emotionally with cinematic and narrative devices. 

After several decades of unsuccessful appeals to the rational mind of the electorate, Democrats have aspired to create more vivid emotional appeals. As a tactic it’s proving popular, with Democrats becoming increasingly aware that talking emotively doesn’t just firm up support from your base, but also allows you to access new emotional constituencies - those of independent swing voters. 

When attacked, fight back

When an opposition campaign makes an erroneous assertion about you, or attempts to frame an issue in a way you vehemently disagree with, don’t shy away - confront the issue. Democrats have historically buried their heads in the sand when it comes to the issue of abortion or gun control for fear of offending voters, or antagonising the GOP’s conservative base.

Westen suggests that this is not a smart thing to do. Conceding issues like abortion and gun control creates what he calls a low information rationality in voters, meaning that the more the left shy away from contesting issues at the top of the information chain (against the GOP), the less likely voters are to contest them at the bottom. That’s why it’s incredibly important to provide an emotionally compelling counter-narrative.

In the book, Westen points to the 2006 Senatorial campaign in Virginia - Senator George Allen (Republican) VS Jim Webb (Democrat). On the campaign, Allen endeavoured to ridicule one of Webb’s members of staff, who happened to be of Indian decent. Allen ‘welcomed’ the man to Virginia and called him ‘Macaca’, a derogatory variation of the word ‘Macaque’, a type of monkey.

The press picked up the story and played it endlessly on local news channels, resulting in a dramatic poll dive for the Republican Senator. However, the Democratic challenger, Webb, failed to make this major campaign gaff an electoral campaign issue. Such a failure was it on the part of Webb’s campaign to fight back that Allen managed to claw back voters, almost resulting in him keeping his seat. As it turned out, Webb won the seat by 0.4% of a whisker, (49.6% to Allen’s 49.2%). Interestingly, six years on somehow Allen has managed to stay in the political game. In the latest Marist poll he trails Democrat Tim Kaine by 6 percentage points. 

The key thing to remember here is that people look to opinion leaders to tell them how to think and feel about issues, and unless the left are willing to make a stand on the politically sensitive issues, they’ll continue to lose not just the argument, but votes and elections, too.

Intrigued?

Get the book. The Political Brain is both comprehensive and accessible, providing us passage through the bizarre political archipelago that is American electoral history.

Essential reading for anyone with political aspirations, this book bridges the gaps between campaign strategy, political science and cognitive psychology. It also proves relentless in its mockery of failed candidates and their campaigns, which to the delight of any reader, makes it both academic and hilarious. Enjoy.

    • #campaigning
    • #politics
    • #political strategy
    • #digital campaigning
    • #strategy
    • #psychology
    • #political brain
  • 1 year ago > haneefkhan
  • 3
  • Permalink
Share

Short URL

TwitterFacebookPinterestGoogle+

Behavioural economics and the power of the default option

Have you ever heard of choice architecture?

Perhaps not - but you will have engaged in it before.

Choice architecture, a key component of the broader science of behavioural economics, explores the way we present choices and how they can affect the decisions that people make.

Scientists have found that framing choices in certain ways can often have an irrational effect on the way we make decisions, influenced by emotional, social and cognitive factors.

Who can say that they’ve never strategically angled a plate of chocolate cake so that the biggest slices are closest to themselves? We’ve all done it. We’re all choice architects.

Knowing that, there are endless ways in which we can apply these learnings to the execution of digital campaigns with a view for increasing conversion rates for your charity or cause.

For example, here is a list of countries whose residents have indicated that they’re interested in donating their organs once they’ve passed away. 

You’ll see that countries many would consider culturally similar are at the complete opposite ends of the spectrum when it comes to the volume of donations. The UK and France, for example, are worlds apart. 

What could be influencing this quite significant disparity?

As it turns out, it’s caused by the fact that in the UK you have to opt in to organ donation - but in France you have to opt out. The choice architecture on their respective medical forms are mirrored precisely:

UK: 
Check the box if you want to participate in the organ donor programme

France:
Check the box if you don’t want to participate in the organ donor programme

In both cases people don’t generally tick the boxes because they’d prefer to avoid making complex decisions about how their bodies will be used after death.

So - in France having a default opt in led to an effective donor consent percentage of 99%. In the UK the default option was to opt out and the consent percentage was 17%. The real world consequence? A very small change to a form affected the decisions of millions of people, not to mention the medical resources of countless hospitals.

What’s the lesson?

That when we don’t want to make a complex decision we will often choose the default option. Whenever you’re framing a choice to your supporters think to yourself, ‘how can I manipulate the default option?’

Here’s something to ponder right now:

What’s the default contribution amount on your donation page? Is it three, five or ten pounds? Testing each number as the default option will give you new insights on which is more effective, helping you maximise conversions and further your cause.

    • #behavioural economics
    • #digital
    • #digital campaigning
    • #digital strategy
    • #strategy
    • #internet
    • #charity
  • 1 year ago
  • 2
  • Permalink
Share

Short URL

TwitterFacebookPinterestGoogle+

How good are you at capturing data?

When people take time out of their busy lives to visit your website you can assume that they’re either a prospective or a returning supporter. Hits to the websites of most of the organisations I work with are approximately 35% new users and 65% returning.

The need to capture the information of that 35% should require no explanation. Harvesting that data will allow you to grow your list and create a more substantial arsenal of supporters you can look to take action where and when you need them to. 

That’s why one of the most integral components of a good online programme is effective data capture. This example below, a campaign to end pediatric AIDS,  is an exceptional example of harvesting data at multiple touch points. 

An image of the website with a pop up window that asks you to join the fight against pediatric AIDS. It has two form fields (email and zip code) and a large submit button. Behind the pop up you can see the home page, although it's darkened, like a shadow.

When you visit the site for the first time a light-box pops up with a compelling call to action - to join the fight against pediatric AIDS. A common perception about this kind of tactic is that people find it annoying. Where I work, we’ve found no indication of that whatsoever. In fact, it’s a tried, tested and proven way of capturing the data of people who care about your issue.

This example places a cookie on your computer when you first visit the site that tells your browser, in all future instances when you visit the site, that you’ve already seen the light-box, disabling it from appearing. As a mechanic for capturing data it’s perfect. It not only gathers the information you need, but it does so in a way that shows respect to the user. If they’ve seen the pop up and didn’t enter information, it won’t come back and pester them later on.

After you’ve closed or submitted information via the light-box you find yourself on the homepage. At the very top of the page there’s a call to action to ‘sign up’. Wherever you go on the site, those forms remain in the top right, providing a very simple means by which users can join the campaign.

Image of the website with the light-box closed. There are two data capture points displayed. One is in the top right hand corder asking you to sign up to the campaign with two form fields (email and zip code). The second is lower down and stretches across the whole width of the website. It provides a statement 'Let's end pediatric AIDS around the world in this generation!'. Next to that it says '70621 agree'. Underneath there are three form fields (first name, last name and email) and a big pink button that says 'I agree!'.

The key focal point of the site is the headline graphic with the high-res photograph. That’s a link to A Mother’s Fight’s emotionally compelling story. Sitting just below that is an interesting device I’ve sought to employ on a client’s site very recently. 

The section provides a strong statement ‘Let’s end pediatric AIDS…’ and some social proof indicating the number of people who have endorsed it. In a clean and simple way, the form fields allow you to express your support for the cause by clicking ‘I agree’ and submitting your information. 

That’s one data capture point when you first hit the site and two that call for your attention before you even leave the homepage. These are simple and effective ways to optimise your data capture processes to gather information and grow your list. If you’re running the campaigns or new media team and you see a need to implement these changes, start a conversation with your tech team about custom development. You’ll find it’s well worth the investment.

    • #a mother's fight
    • #data capture
    • #digital
    • #digital campaigning
    • #digital strategy
    • #optimisation
    • #web design
    • #data
    • #AIDS
    • #campaigning
    • #call to action
    • #analytics
    • #cookies
    • #techniques
  • 1 year ago
  • 2
  • Permalink
Share

Short URL

TwitterFacebookPinterestGoogle+

YouTube talks user experience

TIME’s conversations with YouTube’s Margaret Gould Stewart, (Director of User Experience) reveal that their choice to change their background colour from white to grey was informed by the process of framing pictures.

“When you mat photographs quite often you use grey instead of white or black because it tends to bring out a lot more of the nuances in a photograph”. 

Photo of Margaret Gould Stewart sitting on a chair, laughing.

According to TIME, Stewart’s team of user experience designers also increased the height of YouTube’s buttons, as well as the radii of their rounded corners. They also changed the way links look - from blue and underlined to simply grey.

“When you have it all blue and underlined in the default resting state, it really distracts. This also allows people to access that information when it’s relevant, but it doesn’t shout at them the whole time.”

You may have noticed, too that YouTube increased the size of thumbnail images by a few pixels. 

“That change alone increased clicks to the Watch page by 2%. We’re pretty amazed. We knew it was going to impact user behaviour. We just didn’t know how.”

The full article can be found here.

    • #youtube
    • #user experience
    • #design
    • #UI
    • #digital
    • #digital strategy
    • #digital campaigning
  • 1 year ago
  • 1
  • Permalink
Share

Short URL

TwitterFacebookPinterestGoogle+

When strategic transparency wins big

As the GOP candidates squabble amongst themselves to secure their party’s nomination ahead of the November general, Obama’s 2012 campaign team are actively seeking to grow their digital grassroots. 

Part of their strategy will involve communicating to activists through video. Short briefings like these emerged during Obama’s last campaign, (though admittedly with much lower production values.) This video in particular explains the electoral math behind several potential routes to the 270+ electoral votes needed for presidential reelection.

It’s unusual to see this level of transparency in politics. Parties usually lack trust in their activists and as a result rarely consider sharing internal knowledge. Unfortunately, when they do the resulting content often feels too polished and contrived, reeking of a lack of respect for volunteers.

Obama’s 2008 campaign made a concerted effort to avoid this throughout the last election, using a low-res camera and a modest backdrop authentically to achieve their desired aesthetic. Their recent step up in production values could perhaps be interpreted as an effort on the part of Messina and others to publicly demonstrate a transition of maturity from the grassroots movement behind a hopeful presidential candidate to the topflight campaigning machine of an established president.

But why invite the world into your war room? Why reveal intimate details about the potential paths that lay ahead? The answer lies in Barack’s deeper beliefs about community organisation - values he learnt from the texts of grassroots organiser Saul Alinsky.

Alinsky believed that sharing knowledge was an essential part of community organisation. He understood that doing so empowered activists by keeping them informed, renewing trust and credibility in those making the strategic decisions. He knew that treating activists as equals and thanking them sincerely is important for making activists feel wanted, and also has the added bonus of increasing retention.

But perhaps most crucially, showing activists the direct impact of their efforts allows them to feel ownership of their achievements and the broader campaign. It shows them that what they’re doing has a purpose and isn’t just some symbolic act or aesthetic gesture, repeating tired old formula.

Campaigns looking to innovate in 2012 should begin considering how they might increase strategic transparency and form a more authentic human connection with their supporters. For example, how might you better justify asking your supporters to take the time to sign your petition, or make that all-important donation? How might you share more knowledge to empower your activists? How could you invest more time to make your supporters feel wanted?

2012 will be another landmark year in digital innovation where we’ll no doubt see Obama’s reelection campaign reach new unforeseen digital plateaus. Countless other aspirational campaigns will be looking to learn from their strategic execution and use of technology, so to avoid being left behind with old tricks and low participation rates, learn these lessons now and empower your supporters with knowledge.

    • #digital
    • #digital strategy
    • #digital campaigning
    • #video
    • #jim messina
    • #barack obama
    • #election
  • 1 year ago
  • 1
  • Permalink
Share

Short URL

TwitterFacebookPinterestGoogle+

Responsive design: a key competitive advantage

Click through to Barack’s new website and you’ll find that it’s built with responsive design - meaning that the arrangement of content will adjust itself to the size of your browser intuitively.

Barack Obama's new website incorporating responsive design

Mobile and tablet web use is growing by the day (up from 3.44% in December 2010 to 5.5% in October 2011) meaning that cross-device compatibility is becoming increasingly essential.

Obama For America are well known for their use of analytics to drive functional and superficial decision making, but this takes it to another level. While the Republican candidates struggle desperately to mimic Barack’s innovative 2008 site (often right down to the exact pantone) OFA are optimising their site to improve usability across all devices. As a result Obama will benefit from higher click through rates from email, greater user conversion rates, higher referral traffic from mobile devices and, most importantly, colossal engagement. 

That’s a competitive advantage for 2012 worth making note of. Barack’s supporters will be able to take action anytime, anywhere. That’s why I’m betting on responsive design FTW.

NB. If you’ve now developed a taste for responsive political sites, check out Peña Nieto’s website which has just launched.

    • #digital strategy
    • #digital campaigning
    • #digital
    • #design
    • #web design
    • #responsive design
    • #barack obama
    • #obama
  • 1 year ago
  • 1
  • Permalink
Share

Short URL

TwitterFacebookPinterestGoogle+

Logo

Digital campaigning
for good causes.

Top

  • RSS
  • Random
  • Archive
  • Mobile
Effector Theme by Pixel Union